You started your business to care for pianos.
Not to chase payments, play phone tag, and spend your evenings on admin work.
But every piano business hits a wall. Which one is yours?
Select the one that sounds most like you.
I'm just starting out. I want to look professional without spending a lot of money, and to set myself up for the growth ahead. Right now, my clients and notes are scattered across my phone and a notebook.
Tuning isn't my only job. I need to stay organized in the margins, without the admin work eating my evenings or my profits.
I'm full-time, but my business runs me. I put in so much time, and I'm still chasing payments while clients drift away. I need to tame this beast.
I'm happy with my systems but there's always room to improve. I've been at this for years and run a tight ship. I want to streamline the operation, not start over.
Our business is growing faster than our systems. What worked when it was smaller is showing cracks, and we want to grow on purpose, not by the seat of our pants.
I want to slow down and I've earned the right to be choosy. I'm downsizing to just my favorite clients, and I want to keep serving them well without the overhead of a full operation.
Then scroll on to see how Gazelle solves it.
What if your business just… ran?
Gazelle is the complete system for running a piano service business.
For thousands of technicians, Gazelle quietly handles the admin work so they can spend more time with the instrument. It started when one piano technician built a tool to solve his own problems and shared it with the industry. A decade of feedback from technicians in 20+ countries has shaped it into something no general-purpose tool could ever be. Built for piano technicians, only for piano technicians.
One solution. Personalized plans. Best practices baked into workflows.
Client & Piano Management
Every client and every instrument in one place, with the full history of who, what, and when.
- Client management Every client in one place: contact info, history, preferences, and the notes you'd otherwise lose.
- Piano management Each instrument gets its own record: measurements, service history, and the details that make your next visit smarter.
- Attachments Photos, videos, and files stay attached to the client and piano they belong to, so they're there when you're standing at the instrument.
- Timeline A running history of every appointment, message, and invoice, so you can see the whole relationship at a glance.
- GDPR Compliance Client data handled to GDPR standards, wherever in the world you work.
Scheduling & Mapping
Plan your days, map your routes, and let clients book themselves.
- Calendar and Itinerary Your day as an ordered itinerary, not just a grid of time slots.
- Client Map Every client pinned on a map, so you can see where your work lives and plan around it.
- Smart Scheduling Smart Routes suggests times near where you'll already be, so each new booking tightens your day instead of scattering it.
- Online Self Scheduler and Reservations Clients book themselves from openings you control, even at 11pm.
- 2-Way External Calendar Sync Your Gazelle schedule and your personal calendar stay current in both directions.
- Multi-Tech Management Run several techs from one account, each with their own schedule, all visible to you.
Communications
Reminders, messages, and campaigns that go out on their own, so clients don't drift away.
- Automated Reminders Reminders go out on the schedule you set, so clients come back without you chasing them.
- Custom and One-off Messages Write a message once and Gazelle personalizes it for every client. One-off notes are just as quick.
- Appointment Confirmations Clients confirm upcoming appointments ahead of time, so you drive out knowing they'll be home.
- Unlimited Text Messaging Text clients from Gazelle with no per-message fees, and every message you send is kept on their record.
- Call Center A ready-made list of who to call and why, with every outcome logged.
- Bulk Mailer Integrations Your client list flows into your bulk mail tool, so campaigns reach the right people.
Revenue Management
From estimate to paid invoice, the money side of your business in one flow.
- Master Service List One master list of your services and prices feeds your estimates and invoices, so nothing gets quoted from memory.
- Estimates Send professional estimates with options a client can approve online.
- Invoicing The appointment becomes the invoice, ready to send before you've backed out of the driveway.
- Payment Processing Accept card payments in person or online, recorded against the invoice automatically.
- Tax Support Sales tax calculated on estimates and invoices, the way your region does it.
- Accounting Integrations Invoices and payments flow to QuickBooks Online, so your books stay current without double entry.
Data Usability
Find anything fast and see your whole business at a glance.
- Interconnected Workflows Everything connects: the appointment becomes the invoice, the payment closes it, and the reminder books the next visit.
- Tags Tag clients and pianos your way, then pull up any group in seconds.
- Advanced Filtering Filter clients and pianos by nearly any detail, then act on the list you get.
- Dashboard Bookings, revenue, and what needs attention, on one screen.
- Notifications A push or an email the moment a client pays online or a new reservation comes in.
- Localization Gazelle speaks your language and writes dates, times, and currency the way your country does.
Support in the Field
Help when you need it, on the job and off, and a business school for when you're ready to grow.
- Mobile App with Offline Mode The full system in your pocket. And if the signal dies in a basement practice room, offline mode still gets you to your next appointment.
- Fast Personal Customer Support Real people who answer fast and stay with you until it's solved.
- Helpdesk Articles Searchable help articles that answer most questions the moment you have them.
- In-Person Demos and Onboarding A live walkthrough with a real person, and onboarding help to bring your data with you.
- Gazelle School of Business Business training built for piano technicians: pricing, marketing, and running a healthier business.
Gazelle does a lot, and there's a lot to see. Have questions?
We're happy to hop on a demo and answer them in person.
Don't take our word for it.
Real reviews from piano technicians in the field.
Get back to the piano.
Ready to grow with Gazelle?
Start your free trial today. 30 days, cancel anytime.